To all of our Rockwall Urgent Care and Royse City Urgent Care patients and future patients,
We hope you and your families are staying safe during the COVID-19 pandemic and the Shelter at Home directives. This certainly is an unusual time for our city, state, nation, and world.
The owners and staff of Rockwall Urgent Care and Royse City Urgent Care want the community to know we are still open 7 days a week and are available to care for you and your family members. To keep you and your family safe during the COVID-19 pandemic, both clinics have implemented changes, including safe check-in procedures and COVID-19 testing. We are still helping patients via our user-friendly Telemedicine option. And, if you or someone you know owns a business, we can help in the area of Occupational Medicine, as well.
SAFE CHECK-IN AND VIRTUAL WAITING ROOM
With regard to patients who need to be seen for injuries or other illnesses, we are being proactive at both clinics. Khristina Pierce, Clinic Manager, shared information about the new check-in procedure. “We are asking patients to call the front desk to ‘check-in’ virtually from their cars and wait in their vehicles until we call them back to an exam room.”
The staff is thoroughly sanitizing the patient rooms in-between visits and wearing appropriate PPE when interacting with patients.
COVID-19 TESTING
Both Rockwall Urgent Care and Royse City Urgent Care are now offering COVID-19 testing. Dr. Scott Pierce, Medical Director, says, “We have recently obtained quality COVID-19 testing kits that will meet multiple needs of our community. These tests, which we send to a lab for processing, will provide test results in approximately 1-3 days. Anyone who may have COVID-19 symptoms—such as fever, cough, difficulty breathing, and fatigue—should call Rockwall Urgent Care or Royse City Urgent Care upon arrival. The clinic has taken proper safety and cleaning precautions to ensure the wellbeing of patients who think they may have COVID-19, our staff, and our other patients.”
With regard to concerns about COVID-19, Dr. Pierce assures patients, “Please know that we are monitoring new information on a daily basis and responding with protocols that protect both our patients and our staff while still allowing us to deliver the same quality care we always have.”
TELEMEDICINE
First of all, the Telemedicine option means patients may visit with a provider from their homes and have a virtual appointment using their smart phone, iPad or computer. Patients may be seen for many minor illnesses or injuries, including dental pain, eye pain, headaches, nausea and vomiting, rashes, seasonal allergies, upper respiratory infections, and more. Both clinics opened the telemedicine department nearly a year ago, so we are fully operational and ready to offer patients a virtual appointment.
A Telemedicine visit is only $75, no insurance required. Visit the website at www.RockwallUC.com, and click on “Telemedicine Check-In.”
SAFE CARE FOR OCCUPATIONAL MEDICINE PATIENTS
If you or someone you know owns a business in the area, the Occupational Medicine Department is still fully operational and meeting the needs of businesses and municipalities in the area. We can offer telemedicine appointments, particularly for medical re-checks, and COVID-19 testing for employees as they return to the workplace.
“The Lake Ray Hubbard community has chosen us Best Urgent Care for six years in a row, and these protocols—Telemedicine, COVID-19 testing, Occupational Medicine—are just part of the reason why,” says Leslie Wilson, Marketing Director. “We work quickly to adapt to the needs of our patients and the effects of any given situation.”
The clinics, including the Telemedicine Department, have amended clinic hours during the COVID-19 pandemic: 7 days a week 10:00 a.m. – 6:00 p.m. The Occupational Medicine Department is open Monday – Friday 10a – 5p. Please call the front desk if you have any questions: 469-402-3400.